Could you kindly provide details about when you accepted the refund of all your deposits? The overall situation suggests that the casino was quite generous in returning all your deposited funds. It’s important to note that in most online casinos, opening only one account is allowed. If your previous account was inaccessible, and you discussed this issue with the casino, resulting in advice to open a new account, please promptly forward this communication to No further action will occur from our team, at any time this is still bonus fraud. Regardless if a player won $10 or $1,000,000 it would be the same consequence from our team and we can provide evidence of previously doing it to people that did not even win, we do not allow duplicates it’s honestly that simple.

• We rejected the complaint because the player didn’t respond to our messages and questions.
• I will leave the comment and complain as it is very valid and all is shown with proof so I am not lying about anything I said.
• It sounds like they’re unable to provide you the right information.
• I couldn’t care where you play, I genuinely feel sorry for any casino or support management.
• It will be processed when accounting get time and you’ll receive it within 10 days as usual, and let’s be real Jovan it never takes that long.
• Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint.
• The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.

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Please make sure that you always follow the applicable minimum odds rules for both single bets and multi-bets. In addition to this, there are also several cryptocurrencies that you can choose to fund your account. Below, we have viper spin casino listed three of perhaps the most common withdrawal methods and their details for ViperWin Casino. There are more than a dozen cryptocurrencies available here, including Bitcoin, BNB, Dogecoin, Shiba Inu, Ethereum, and Litecoin.

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Would be nice if you could post other information accordingly, just find the proper casino thread, and share your experiences. You do not play on our casino, and you continue to mention other casinos. You only need to register an account and make your deposit.

The player struggles to withdraw his balance.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I original was going to close this case however after reading your email I thought maybe still a chance, considering I don’t I have done anything wrong to trick or harm the casino business. Viperspin should pull up on his file when I last used my original account and when I first started to use my duplicate. @CasinoGuru please advise, unsure what to do, I original was going to close this complaint, however after reading your initial response email I will explain see what your thoughts are. I understand that you have term and conditions it’s plays responsibly to read it however let’s face it no really reads it.

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I will leave the comment and complain as it is very valid and all is shown with proof so I am not lying about anything I said. Thanks to gurucasino stuff on help too, and happy new year to everybody… Because your lies aren’t fair to us as a casino, we will set it straight within 24 hours you’ve got to say your side and we shall show ours. Tomorrow I will post the screenshots of the abuse, drama and utter nonsense we deal with from you weekly. This way we both get what we want, I’ve been extremely patient the past two years but honestly speaking I’ve never had such an annoying player in any field of iGaming I’ve managed in 12 years.

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To sum things up, ViperSpin Casino is a very good online casino. You can expect to be treated fairly and have an enjoyable playing experience, without having to worry about any of the negatives common at bad online casinos. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Australia has been accused of opening multiple accounts. The player came to an agreement with the casino and accepted an offer of the return of her deposits and an additional bonus.

About payment methods and win and withdrawal limits

Hi Franga1981, we’ve already forwarded everything to Guru around 7 days ago 🙂 they are now handling the documents and will re-open the case. We’ve been liaising with Nick by email for quite some time now. Sorry you’ve had a bad experience, we are happy to still reimburse you those few dollars in fees please contact us again and we can sort that for you. Hi Drew, please understand your account hasn’t been ever closed. Make a case with Guru resolution to assist you in resolving this but this makes no sense sorry. As I can see this one also does not accept players from the UK.

Gaming Providers

They express skepticism about the Return to Player (RTP) and feel that something is amiss. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand reported a gambling problem to ViperSpin but has claimed their request for help was ignored.

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• The entire collection of promotions and bonuses is available for you to use.
• The complaint was rejected as the player stopped responding.
• We’ve been liaising with Nick by email for quite some time now.
• Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse.
• Check out our 8 tips on how to beat the wagering requirement.
• On the whole, also considering other contributing factors in our assessment, ViperSpin Casino has achieved a Safety Index of 8.2, which is classified as High.
• He bets bigger, he bets every day and he withdraws big amounts of money in Australia.

I’m uploading every single discussion tomorrow so people can truely understand the drama we have with you then it will become very clear that you live in some type of fantasy universe. I couldn’t care where you play, I genuinely feel sorry for any casino or support management. Your level up funds are void, they’re casino funds and as mentioned your account is banned.

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The evidence provided by the casino is sufficient in supporting their claims and it seems they have acted in accordance with their terms and conditions regarding this case. We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more. As we are still awaiting further information regarding the player’s transaction history from the casino, we will extend the timer one more time.

• The support have told me 3 or 4 times “you need to wager 40usd more then you can withdraw”, so I wager that plus some, and still no withdrawal.
• Due to the aforementioned reasons, this complaint will now be rejected.
• Attached is the photographic logs, but we will send Guru the actual live document feed stating every single bet, time placed by Evolution.
• I have reviewed your case and will contact the casino to see if I can help.
• If you’re withdrawing bonus winnings, make sure you’ve met all the required conditions.

Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.

Due to the nature of this case, it will be discussed internally with our management team. I will then post an update here in accordance with our conclusions. It shouldn’t matter how much I have deposited on to your casino to determine how much I am entitled to.

At some point after this, you have returned to your original account and accumulated the winnings in question, without using a bonus. The fact that you are saying I have a duplicate account is a joke, I have only opened 1 account with you. I have approached a large legal firm in Australia and they are on my case. This is a simple case of casino not wanting to pay a winning punter. I ve been following a guy who bets on twitch with Viperspin and be bets a lot more then I ever did.

Philippine Amusement is a reliable license and ViperWin should therefore be considered safe. ViperWin has scored a definite win with its slots selection. Even more remarkable is the fact that there are so many top-tier studios included. As you wager money at ViperWin Casino, you receive exclusive coins. These coins can be exchanged for bonus money, free bets, free spins, and more. The more you play, the bigger your potential loyalty prizes get.

ViperSpin Casino – Player’s account has been blocked.

As such, ACMA has asked Australian internet service providers to block access to each of the sites. ACMA said Viperspin, Just Casino, Betandplay, Play Fina and Comic Play Casino had been operating illegally in Australia. The regulator deems this in breach of the country’s Interactive Gambling Act 2001.

Game providers

I’m not responsible for complaints and I don’t deal with them personally, but I asked Nick to share all the info with me. I know there was some kind of deal with the player above and even thought it was originally closed as unresolved, it will probably change in the future. If anything else is required, admin team you’re welcome to email and we are happy to follow up and proceed with any documents, screenshots or basically anything required. As you know, because you have emailed it 10 times today as shown above. We have also emailed you to try to assist whatever questions you have, but I do think it’s best Guru gets involved and tries to help you because I am really not sure what we can do at this point. ViperWin Casino offers new players a 100% bonus up to €/$/£ 500 + 200 spins, and one chance at bonus crab.

• We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
• Website blocking is one of a range of enforcement options available to ACMA.
• We have been incredibly generous in what we’ve given you, one that I can assure you majority of online casinos would not do.
• Please do send all logs and any other evidence pertaining to the duplicate account/betting patterns to my e-mail, for us to review.
• However you emailed us then asked for your account to be banned 🙂 we did email back when our team was at the office requesting for you to send those fees though but instead you made this comment / review.
• There are more than a dozen cryptocurrencies available here, including Bitcoin, BNB, Dogecoin, Shiba Inu, Ethereum, and Litecoin.
• Regard your question about when I started using this duplicate when I stoped using my original account, I cannot remember the specifics of dates, I all I know was I never used 2 accounts at the same time.

Player complaints related to ViperSpin Casino

According to the footer, the brand is owned by Estolio Limited and operates under an PAGCOR license. I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money. Simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.

And as for the above reasons his account is now permanently closed. We are not holding any funds, we have a 7 day pay limit and all kyc must be correct. Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with ViperSpin Casino.

But quite frankly now I’ve had enough, after this balance has been paid out you will be permanently banned from Viper Spin. The casino boasts a fantastic library with a wide selection of games. These slot machines include recently launched ones like Triple Royal Gold, Boat Bonanza, Spinions Game Day, Burning Sun, Undead Fortune, Little Bighorn, Champion of the Underworld, Max Megaways, and many others. Discuss anything related to ViperSpin Casino with other players, share your opinion, or get answers to your questions. The player from Sweden noticed that the license seal has been expired. The complaint was rejected because the player didn’t respond to our messages and questions.

The casino stated that the player had created multiple accounts and accepted a bonus on each. The player denied having a second account or accepting any bonuses. Was asked to refer to term and conditions, relating duplicate accounts. We accept that it is the responsibility of players to make sure that they don’t create multiple accounts at the same casino. Not because we think it’s the right way to do it, but because it’s the industry standard, and we cannot penalize all casinos that don’t enforce the ‘one account per player’ rule the way we consider best.

There is currently only $80,000 AUD left in the account, with every bet log that you finished up with on the day submitted to guru with the gaming providers official time stamps. The provider themself as Adam will know can be contacted directly and verified. Hi again Trent, as mentioned all evidence has been submitted to Guru as they’ve requested, please allow them the time to go through the documents if they feel the need to share those with you then that is no trouble whatsoever. You are welcome to legal action; please note we are hosted and operate from Curacao and have many different laws then you do in AU. Your legal team is welcome to contact with anything they need clarified. The casino provided evidence suggesting you have registered more than one account.